British Colonial Hilton - Nassau

( 4 stars , Nassau , Bahamas )

Liked the hotel a lot cheaper then Atlantis easy to get to paradise island staff were excellent.

The hotel is in a prime location. The buffet at the hotels restaurant was nice. We didn't feel it was very romantic - we somehow got booked for twin beds, ended up with a full size. We are both 6ft tall so our feet hung off and the bed was as hard as a rock. Definitely not conducive to romance! There were no lovely balconies and our view was of McDonald's across the street. A paper plate was floating in the ocean where we swam and a rodent crossed our path the first night by the pool.

We stayed at Atlantis the first two nights of our trip, then on a bare boat, then back to the Hilton. Atlantis & cruising are tough acts to follow, but I thought the Hilton was clean, well appointed, and in the future I would stay there over Atlantis based on the price.

I arrived at 11:30 am (check in was not until 3:00 pm) I had a turbulent 3 hour flight and was feeling very ill. The staff at the front desk said they could not get me checked in early, but when I took my luggage over to the concierge desk - heard my complain and so did a female manager. She picked up the phone made a call and said let me see what I can do. Within 20 minutes, one of the other managers came with my room key and said my luggage was already in my room! They upgraded my room from queen to king size, from city view to ocean view and placed me in a newly renovated 5th floor! Exceeding my expectation! Thank you for making my vacation perfect!

Small pool and beach area. Food in restaurant was poor. Room was not ready when promised, attempted to first put us in a room with 2 dbl beds, we requested KS non smoking, "Patrice" said she could accommodate request then proceeded to give us a QS room. Yes we got a great rate, but our recent experience indicates hotels treat us like dirt because of the rate we receive. The Four star rating is not appropriate for this hotel. I would of went to plan B if I could not secure a 4 star hotel in Nassau. The booking in MIA at the Hard Rock wanted to kick us out before our stay ended, the hotel in BNA originally put us in the basement next to the hotels laundry facility and the room problems in Nassau.

Request room away from foyer area if you wish to sleep. Do not bother making a complaint. Inconsiderate management.

Everything was good except the front desk. Did not cater to us or seem to want to help us-not sure that was the reason but I expect it was.

On other hotel stays through, I never felt like I was given different treatment than had I been a normal customer, but this hotel definitely gave us the smallest room with the worst location and view. The hallway to our room was often filled with boxes that made it hard to pass and it made me feel like I was the one in the way. Customer service was unresponsive and sent us on a run around. Overall I was dissatisfied because I did not feel like a valued guest.

LOVE IT! We spent 1/2 our trip at Atlantis (overrated) and 1/2 at the Hilton. It is a small resort in a great location for shopping. The staff is friendly. Upgrade to the rooms that include club access (only 30/day more for us) it includes breakfast, club access, nightly appetizers and ALL THE ALCOHOL YOU CAN DRINK FOR FREE! Trust me, it is a good deal. The pool is small, the rooms are small and the beach is small. This is an old hotel that was remodeled by Hilton so the rooms are small but bright. This is probably not an ideal resort for kids (I didn't see kids clubs/etc) but for couples, etc looking for a place to relax right in the heart of shopping/activities/restaurants this is perfect!

This hotel is not a resort and does not have access to Atlantis aquarium or water activities (Paradise Island), but it does have a nice small beach. The rooms are not that large in size but are comfortable with a nice bathroom. Restaurant is fairly priced with good food and all the staff was nice and helpful.