Novotel New York Hotel

( 3 stars , New York , United States )

The staff went above and beyond to make the stay enjoyable!The ice machine was broke on our floor.“Great Location! We were able to check in by noon! The staff was great! Held our bags for hours after checkout without any problem! Lots of counter...

Location, Location, Location.NA.“Rooms need some updating but the location was great and the parking was convenient. Overall a very pleasant stay.”

Public area.The shower only had hot water terrible experience.“The hotel room was older decor. Carpet looked dirty. The couch/chair were worn. Light was broken. Only hot water no cold water in sink and shower. I had to take the hot water and put in...

Location.Room really did not have nice furniture or comfortable beds.“Nice location in Times Square, but definitely not a three star hotel or worth the price.”

We had a very bad first day with this hotel. Our reservation was cancelled, they stuck us on the smoking floor after that, and they overbooked the room so we had people that came into our room while we were there cause they were supposed to be in that room too. After much complaining we finally got an apology. We felt like they didn't care we were extremely unhappy with their actions. The rest of our stay was good, no interupptions. Overall it is a pretty decent place to stay. The location is perfect! However if you are looking for something a little bit nicer than a Holiday Inn I wouldn't stay here cause that is about the quality of the rooms.

Location.No air conditioning.“Great location, good value, restaurant is good, friendly staff. If you want to be on Broadway, this is the hotel for you.”

pros: location, Rooms, Clean This is a perfectly located hotel ,close enough to all the fun but without maddening crowds. Good size modern rooms and bathrooms.

Location.Dirty, unaccommodating.“The front desk was unfriendly and unaccommodating. They refused to give me a room with 2 beds even though they were available. They informed me that there was a sofa bed in the room, so I agreed. When I got into the...

The front desk staff was not friendly or accomadating. I was with my sister and told that we could not have a room with two beds.. only a room with a king sized bed and a sofa-bed. The sofa-bed was the most uncomfortable bed ever...not to mention UGLY. We also found old food in the bottom desk drawer, which tells me that the room was not cleaned very well. The room's "environmentally friendly" A/C turned off anytime there was no movement in the room. So it was warm everytime we returned to the room. The room looked nothing like the room on the website. I definitely do not recommend this hotel!

Location.Uncomfortable bed; no coffee pot in room, not worth the price.“Did not know that renovations were going on, restaurant and room service was unavailable.”