Jumeirah Essex House New York

( 5 stars , New York , United States )

room was near elevator, and you could hear benging all night the elevator doors

very good price/value

friendly staff“beautiful location, comfortable bed with luxurious sheets, wonderful breakfast buffet!”

I stayed in this hotel in July 2007. I received a great rate and was guaranteed a renovated room. The room was modern and beautiful. It was very clean until the ceiling started to leak (not in the bathroom) but in the bedroom. It leaked at night and then leaked again in the morning. I think it was from the bathroom above. I was given no refund even though I spoke to the clerk upon check out. I also mentioned the leakage problem on the check out survey. I received an apology via e-mail but no refund or other offer of accommodation. I would never recommend this hotel to anyone.

Luxurious stay but not without issues. When I arrived at the Essex House for my first stay, I was stunned by the beauty of the property - an elegantly appointed lobby, old-fashioned elevators and a great location directly across from Central Park. Check-in was efficient if not a bit cold - basically unexpected in a property catering to higher-end clientele. My original room - situated on their third floor and simply but neatly appointed - was located immediately above construction, glaring lights and was filled with mosquitos from a window that had been left open. The bathtub plug was broken, and after a call to the manager I was immediately whisked to a Club Suite on the 28th floor - twice the size of my original room. This suite was truly special. Beautiful, solid hardwood furniture, perfectly white linens and towels, comfortable beds and sweeping views of Central Park. A luggage trunk kept luggage out of the way, just inside the entry and immediately across from the large closet - which was complete with a safe and a selection of both hardwood and padded hangers. A sumptuous room service menu offers the best of what the hotel offers in an elegant manner, complete with a vase of flowers on the delivery table. Toiletries are from Penhaligon's of London, and were really an indulgent treat. A basic hair dryer was also offered, tucked into a leather case in the bathroom. Internet access is available although when I clicked to sign on, I was not given the price for the 24-hour access. Three phones in the room ensure you never miss a call - next to the bed, on the desk, and one in the bathroom. Water in the bathtub tends to leak out quickly, but the water pressure and angled faucet created an incredible bubble bath in mere seconds. (I was able to stop the immediate outflow from the tub stop by placing a washcloth over it. Tubs seem fairly old and are a bit shallow, but the overall experience more than makes up for it.) Staff is wildly attentive to detail, and in the days following my arrival, I was greeted by name and asked if I needed anything delivered to my room each time I entered the hotel. Overall, I'd recommend Essex House, and I would strongly suggest calling the manager on duty should anything not be up to expectations. I was wildly impressed with how quickly and efficiently they handled my room issue and the steps they took to make sure I was a very, very happy guest.

Essex House is a high quality hotel with outstanding service.

This hotel is in a great location, has excellent service and a heavenly bed.

I just returned from staying at this hotel and enjoyed my stay very much. The rooms were clean, beds with a fluffy comforter and lots of pillows made for a good nights sleep after walking all over town. The location is perfect!! Close enough to the action and yet if you wanted to relax Central park is at your side. LOVED IT!!!!

This hotel has recently been purchased and is being renovated. As a result, one of our favorite NYC restaurants, had closed within the week before our trip, doing away with our plan to invite guests to join us there. The bar, which had temporarily been moved to the lower level, closed at 10:30 pm (very early for NYC and too early to enjoy a drink after returning from a Broadway show). The room was comfortable, but the bathtub fixtures were in need of repair and there was no fan in the windowless bathroom. Each day, I had trouble with the the charges to access high-speed Internet and had to phone Guest Services to have extra charges removed. All staff were friendly, courteous, and helpful. The hotel is across from Central Park, though our room had no view, and close to Lincoln Center, the Time-Warner building, and other upscale shops and restaurants.

It was a nice hotel. It had appropriate quality for the price and the location.