Excelsior Hotel

( 3 stars , New York , United States )

the staff was unbelievably rude and unaccomodating...a broken heater blasted firey heat all night long and we had to open the windows and door to the room...the staff did nothing to correct the problem and offered only at $75 credit on $250 room after much unneeded miscommunication...they are liars and honestly don't care about their guests or their reputation...great rooms for sleeping in decent location, but a WASTE OF TIME all together...DO NOT give this hotel your business...

The Hotel had a heater that made loud banging and scratching noises. It sounded like and animal was caught in there, in fact I looked twice. The staff would direct me to other places in the city, blocks away when ever we needed anything. One night I needed a plastic spoon, and even though they have a breakfast on the second floor, they could not find me a spoon. The resturant that opens into the lobby claimed they were a different company, and could not loan me a spoon. The staff at the desk said to go to the Deli around the block to get a spoon. They said they deliver, I told them I needed a plastic spoon and was not going to pay a $14.00 dilivery fee. I tried to get my car out of the parking lot across the street early, but they forgot to tell me that it closes at night and don't open until 7am. They said I could park in the all night lot, and pay full price on 83rd street somewhere. When I asked what kind of service they had the staff person said, none. No services at all. When I asked for a phone number to call or a manager, mum was the word. No manager, no numbers like a Twighlight Zone movie.. I guess if you want a clean Hostel this place is for you, but they have a nerve calling it a hotel. The location is good. Not bad if you can bring your own untensils, water (it was off and on) and whatever else you would have if you went camping. As for me, I like to camp outside the city and pay less when I do. Not worth it.

Location.Originally assigned subpart room, but was eventually upgraded.“Great location for families, directly across from Museum of Natural History and a block from Central Park. Beautiful lobby. Room originally assigned was drab and small; was...

Good Location next to Central Park Just around the corner from the Excelsior is a shop called "Maxilla & Mandible" - really fascinating collection of butterflies, insects, fossils, minerals - and good value. A real gem !

this is good hotel to relaxing and spend slow time.

We stayed several times in this hotel. It's not big, but rooms are specious. The location is great - across from Central Park, next to subway station, and in the middle of Upper West Side. They do have wireless internet, and the price is relatively cheap. Highly recommended!

concierge was not helpful and sarcastic.......everyone else was polite and helpful

Excelsior has improved We have stayed at the hotel for New Year's every year for the past 5 years or more. A year ago, the service and room were unsatisfactory, but we decided to give it another chance. This year the staff were very friendly and accommodating and the room was excellent.

Beautiful location, beautiful hotel, exceptional breakfast.Hotel staff was not welcoming.“We've stayed at this hotel for 4 or 5 Christmas'. It has a very diverse clientele and the rooms are clean and comfortable. The best part is the location next...

Impressive A nice small hotel that’s not in the middle of the typical tourist chaos. Traveler's tip A more quiet, residential neighborhood, with plenty of restaurants nearby. Taxis and the subway are closeby and the Museum of Natural History is right across the street.