The Montcalm - Hotel Nikko London

( 4 stars , London , United Kingdom )

Location Esp single rooms are poor and small. TV was out of order

Checking was very slow, room not ready, changed room 3 times as first 2 rooms were very small and no daylight. Took over and hour to get the right room, staff not very helpful, if booking through an agent priority of rooms will always be given to those who book direct and pay higher room rates. If paying by cash they will block phone lines and empty the contents of the mini bar which doesn¿t make you feel good, we would not return to the Montcalm very disappointed.

I stayed at the Hotel Nikko Montcalm recently on a business trip because my usual choice was unavailable. The Montcalm exceded my expectations with a very warm and hospitable staff, beautiful and clean rooms with excellent amenities. The location is fabulous - right by Marble Arch with a tube station and tons of fabulous shops and restaurants in close walking distance. It can be expensive depending on the season; however, you can most likely find special rates online.

+location...price was fairly reasonable...clean, no-smoking; helpful staff

+The hotel is in a great location and it has a very quiet and calm atmosphere.

+well situated -Crescent restaurant was closed because hired to a japanese party. Hotel is a bit outworn, cetrainly the bar area , with even holes in the armchairs. It needs refurbisment.

+Reception staff were extremely efficient and courteous. Room was very clean and large. Very quiet -Food from Room service and breakfast were a little salty for me

+The staff were excellent. Attentive and helpful without being pushy or overbearing. I arrived early and they were only to happy to store my bags and help in any way possible.

+Small , not a big giant like other big chains . quaint , approachable -Fire alarm at 04:30 A.M. .. really ruined my nite( and my wife !) .. food trays was constantly empty for breakfast ( and price of breakfast !)

-1. Room was next to lift which kept me awake all night. 2. Most expensive internet usage charges I have ever paid in a hotel in Europe, USA, Far East 3. Switchboard staff inefficient - do not answer phone, advised people that I was not staying at hotel - despite being told my room number. 4. Toiletries not replaced in bathroom, beverage items not replaced in room. 5. Shower dripped continuously after use. 6. Handbasin faucet faulty