Rubens At The Palace Hotel London

( 4 stars , London , United Kingdom )

Hotel did not have our reservation - although I had a confirmation number. Receptionist was professional & competent. Room was nice although small. First time in London & we loved it. This location was convenient to Victoria Station and busses, a couple o

The location is optimal. The rooms were small compared to the cost. Great service. The hotel staff was very pleasant.

Very impressed This was a beautiful hotel in a great location...near major subway station and Buckingham palace. Great lounges and friendly staff too!

This is my favourite hotel in London. The location is great, the staff really polite and helpful and our room was magnificent (we stayed in the Royal Wing). Breakfast was also, without doubt, one of the best I've enjoyed in any hotel. This is definately a place to come back to, and on my next vist to London you can be sure that I'll be back!

+Service and location

A problem happened when I arrive at the hotel because my reservation, despite the confirmation, was not registred.

Dave the concierge was fantastic! He always guided us to great restaurants. He also was able to get theater tickets when none were available. The fast, proffesonial and yet personable service from Dave and the staff made our stay at the Rubens wonderfully memorable. The hotel room was a little small, but hey you don't get the royal suite when you book an economy package trip. However, the bathroom was large. The room, bathroom and the common rooms were always clean. The resturants in the hotel were all good and everything was cooked to order. There was a large breakfast buffet selection with a choice of hot and cold dishes. The Rubens' location was a good central location to historial London (it's across the street from the Royal Mews and the Buckingham Palace). Also the tube, buses and trains were all very close to the hotel. I noticed that several places in London did not seem to have handicap facilities, so I would email any hotel or resturant about particuar needs. That aside I well go back to the Rubens at the Palace the next time we go to London.

Not the best in London After staying at a hotel in Paris, staying at the Rubens was very disappointing. The amenities were far less than what we had at the hotel in Paris and the room was very small. We were here for our honeymoon and the hotel offered us nothing complimentary. The hotel in Paris gave us a bottle of wine one night, a plate of delicious pastries the next night, and fresh fruit the following night. The people at the Rubens were very nice and courteus and the location was good, but for the money this was a 3 star hotel at best. This is located very close to the underground subway which is a plus. Traveler's tip on getting the most out of your stay We bought a five day Oyster Card which is used for access to the Underground (subway) and this is the only way to travel to see all of the sights in London since the city is spread out. You can add to it for a few dollars if you need to get to Heathrow. Alot cheaper than a taxi and it takes about an hour from the city to the airport.

The rooms were very worn. I would not recommend this hotel

+It was conveniently sited for Remembrance Day events, and my room was very comfortable.