Millennium Bailey'S Hotel London Kensington

( 4 stars , London , United Kingdom )

It was not what I would expect from a four-star hotel, but this is typical of London. The room was barely big enough to fit the double bed, and it was no-frills. However, it was clean, in an excellent location, and the staff were very nice.

Recommended All the staff were very friendly and helpful - the exact opposite of some of the reports we had read about the hotel. The room was in need of decorating, but very clean. And the hotel is opposite the tube station, really handy for central london, with amenities,a supermarket and a pub (what more could you want??) over the road. Highly recommended.

This was great value based on the rack rate that would normally be paid. I've booked with ActiveHotels lots of times now and don't think I'd even bother looking around any more.

Pleasantly surprised! There is a Waitrose grocery store attached to the tube station to buy bottled water and snacks.

The Millennium Bailey Hotel is in a high traffic area with respect to tourists. If you are looking for a traditional London feel, avoid staying at this hotel, for there are a Starbucks, Burger King, Kentucky Fried Chicken and a Texas Lonestar located directly across the street. The accommodations are nice, though cleanliness and maintenance are questionable. During our stay of four days, our sheets were not changed. The garbage cans do not have bags in them. This could prove to be an issue, especially in the bathroom. There was an electronic tea kettle along with tea bags and instant coffee, but the tea kettle worked only through an outlet under the desk while resting on the floor. Those things would be easy to overlook, had the concierge services been satisfactory. This is not what I had expected from a four star establishment. Our luggage was not carried to our rooms. When we asked for information about the Princess Diana Memorial Walk, we did not receive any response. Apparently, only the Head Concierge can do research on the Web and did not make it a priority to at least contact us regarding our concern even though we returned to the desk twice after our initial request. And finally, the most annoying incident. I could not buy stamps at check-out time because only the Head Concierge can sell stamps and he was not there. I'm certain more guests would have a pleasant experience at the Millennium Bailey Hotel if the Head Concierge would loosen his grip and allow his employees the necessary resources to attend to the guests' needs in an appropriate and respectful manner.

Really nice place to stay Good staff, helpful and friendly. Good hotel - well maintained and looked after. Great breakfasts!

Great old refurbished hotel in London. It is across the street from the underground. Close to the museums and places to eat very close. Rooms were comfortable and quiet.

Overall good but issues with room assignment I've been a regular guest at this hotel and overall find it to be a very comfortable hotel that is very convenient and well priced for London. However, this time when I checked in I was given a smoking room even though I had requested non-smoking. They were unable to switch me to a comparable size room until the next day.

The Holiday Inn Forumn in Kensington London was everything you would expect from a first class american hotel. It is also close to the subway and museums. I would gladly stay there again.

Great Location Lovely hotel with real character. Great location adjacent to Tube station, and very easy to get to all main attractions. Room a little on the small side, but it is possible to upgrade to bigger room.