22 Jermyn Street

( 3 stars , London , United Kingdom )

We had high hopes for this 'hidden gem' as we love boutique hotels but this one didn't quite live up to our expectations. On the positive side, the location is perfect, the rooms filled with luxuries (orchids, fruit, top class toiletries, bath robe etc etc) and the staff very friendly and knowledgeable. We loved the 'town house feel' of the property and the two or three pages of restaurant recommendations produced by the manager containing his personal dining experiences, walking distances to the restaurants etc. Unfortunately, our standard room was rather small. In fact, we had to move the coffee table before we could fully open the suitcase. The room also looked out over neighboring roof tops and suffered from the noise and odors from nearby restaurant extractor fans. The room had an AC unit under the window but was too noisy to operate all evening and, as neighboring extractor fans made opening the window impossible, it was quite stuffy. The staff offered to move us to a nearby room but as it was only on the first floor and located above an alleyway (which had a high degree of foot traffic late into Saturday night) we decided to stay where we were. Maybe if you opt for a suite on the top floor, you will avoid these problems. It was a cute place in a great location and it is sad we didn't have a better experience.

Stayed here for one night in late nov 2005. My normal hotel (the Dorchester) was booked out so tried this for a change as I was only staying for one night to do some shopping and meet up with friends. The staff make this hotel - very professional and friendly, remembered my name every time I came into the lobby, were very helpful with recommendations and clearly had a very intimate knowledge of London. As an example, I requested a recomendation for a semi-formal, french restaurant on a Sunday night. Within minutes, there were three staff at the front desk, all discussing various options and providing detailed descriptions. End result, great dinner at La Caprice. Room was normal for London in terms of size (i.e. small) but nicly appointed with a very good bathroom. Suggest this room (104) for singles who want a quiet room (no view, looks into an internal courtyard but no traffic noise). Position is, of course, unbeatable for shopping - just watch out as it easy to over shop if one can quickly return to the hotel to drop off bags!

This hotel is a well kept secret, it is very well hidden on Jermyn St! The decor of the hotel is a little old fashioned in style but that's just a matter of personal taste and it's all in good condition. My room was spotlessly clean with a very comfortable bed, cd player, DVD player (DVDs available from reception), a good selection of L'Occitane toiletries and best of all fresh flowers and fruit. The location of the hotel is perfect too, right behind Picadilly, a few minutes walk from Leicester Square, Soho and the shops. But what really makes the hotel stand out is the service from the staff. All of them were friendly and helpful and seemed to really care about making sure guests enjoyed their stay. I can't recommend this hotel enough.

We just returned home from London and our stay at 22 Jermyn St. This quaint little hotel with top notch service was excellant. The location can't be beat, it's close to many great restaurants, the theatre district and the tube stop at Piccadilly Circus. The staff will go out of their way to please and provide you with whatever you need - be it a new curling iron for the lady or popcorn for movie watching. We had a bouquet of fresh roses waiting for us when we arrived and another bouquet was delivered on Monday to add a fresh touch to the room. The rooms feel like small apartments. The beds are comfy with lots of pillows. The bathrooms large by comparison to other hotels and supplied with Moulten Brown toiletries. And the sitting room had a comfortable couch, reading chair and dining table. You do hear some noise from the surrounding streets, but there will always be noise in the middle of a big city. And it wasn't so loud that you couldn't get a restful night's sleep. We can't wait to go back to London and we will definitely be staying at 22 Jermyn St once again.

22 Jermyn Street is definitely not for the type of person that is looking for a large hotel. It's a tiny little place in an excellent location. The staff is so unbelievably kind and will go out of their way to make sure that you are happy. I recommend the tea service, the food is so fresh. Our room did smell a little smoky but it's Europe, everything smells like smoke. (I'm a retired smoker). Think pied-a-terre with a butler....not a Hilton with room service.

Our family of four stayed here last summer for a week. Fabulous location, excellent service and immaculate, pretty rooms. Our first room (suite) had the bedroom on the airshaft--the bedroom itself was small, and the bathroom even smaller, a bit awkward also for four of us as the kids had to come through the bedroom to get to the bathroom. After a couple of nights we were moved (at same price) to a corner suite, which had a large bath between the sitting and bedrooms, and the bedroom also was much larger. We would definitely stay here again. Our kids especially enjoyed the popcorn with their videos!

Unless you're attached to large lobbies, and lots of in-hotel amenities (which you really shouldn't have the time to use if you're using your time in London well), this is the perfect hotel. The quality of service exceeds any I've experienced anywhere else, the rooms are elegant and well appointed, and the location is unbeatable.

22 Jermyn St was a terrific hotel find. It is centrally located to shops, restaurants, tourist attractions, beautiful parks and the theatre.

You could not ask for anything more wonderful than arriving at the charming 22 Jermyn Street. It was (almost) better than coming home. The staff are brilliant, the location absolutely brilliant - walking distance to just about everything, the rooms divinely 'English' in that country house way that only the English can do. No bar or restaurant but the Room Service could put any Asian hotel to shame. Prompt, efficient, beautifully presented and not overpriced. A request for an ice bucket arrived within moments, complete with a dish of olives and slices of lemon on a tray - they obviously figured I needed my martini or gin & tonic after a day running around the city!!. And the coffee.... hot, strong and plenty of it! Flowers everywhere in the suite. This hotel made me fall in love with London all over again..... in fact, I really didn't want to leave.

This is by far the worst hotel I have had the (dis)pleasure of staying at in over 20 trips to London. I had always wanted to stay here, because of the allure. What a disappointment! The hotel itself is miniscule -- not something I would normally mind, but it doesn't even have that time-honored London tradition of a lobby bar. If it had a lobby. The staff did not know how to use the wireless internet service -- I had to call four times to get the correct password. The location is certainly wonderful, but apparently busy enough that they lock the door at night -- I had to wait 10 minutes for someone to open the door tonight. And the room -- small and drabby. The only person who could love this room is someone who spent their honeymoon here 25 years ago. It has not changed, I assure you. The heat has two settings -- off and 95 degrees. There are simply too many good hotels, even plebeian hotels, in London to bother staying here.