Caprice Hotel Rome

( 3 stars , Rome , Italy )

+ Very friendly staff. clean rooms and superb location - No!

The location of the hotel is great. It's just along the Via Veneto, a few minutes walk to the Piazza Berbarini, where you can get the subway or one of the many tourist buses that go around the city. The unfortunate thing about the location is that...

- Small room, poor value for money

Excellent location and very reasonably priced. Good service and friendly staff. We will be back.

+ Location very good, 5 mins from trevi fountain. staff spoke good english and were very polite. breakfast included, added bonus plus starts very early which suited us on last day as had to rush for flight home. rooms small but very clean and had plenty of room for clothes etc. very pleasant stay.

+ I wasn't sure what to expect so i had apologised to my husband and nineteen year old daughter before arriving at the hotel. it's quite difficult getting a full picture on the internet. however we were pleasantly surprised. we arrived late and our booking was still available even though i hadn't confirmed it since booking it a month in advance. the staff were extremely helpful and the accommodation very comfortable. i had heard and read horror stories about other hotels while researching the internet so i was so glad we had success. the location was second to none..very close to trevi and the spanish steps, and in an upmarket area. the price we were able to secure the booking at was also excellent value for money.

+ The rooms were always clean. - The hotel staff gave our room away as they said there was a security risk on the credit card that i had reserved the rooms in earlier in april. so me and my partner had to spend the entire time there in seperate single rooms. when i got back home and contacted my credit card to complain, they said that it was because the hotel had tried to take money out on the card, which had since been reported stolen. the hotel staff did not inform us of this and put the blame squarely on the credit card company. when this happened they made no attempt to contact me to use an alternative card, they instead just gave our room away. they also added euros 40 to our bill upon leaving for no apparent reason, instead of apologising when we brought this to their attention, they just gave us dirty looks. but, i have to say that was kind of the service we received everywhere in rome.

Upon check in we were greeted by a very kind English-speaking clerk. He kindly allowed us to check in very early. The Hotel Caprice is very nice save for the extremely small room and bathroom. Small rooms should be expected in Europe though. The shower curtain did not work at all. Water from our showers always dispersed onto the floor. The bell man showed us the room and I did not tip him. The elevator is extremely small also. But all 3 of s fit in it. All I had were large denominations of €20 & €50. He understood. And I never saw him again to offer him a tip. After we freshened up we departed with maps to find the Spanish Steps, The Vatican and more. When we departed, the clerked asked us for the key, but I did not quite understand and learned later the purpose. It would be better to leave our 1 key with the desk rather than us losing it or coming back separately to find the other one of us had the key. He also gave us a map of Rome. Bring reading glasses; it is very small. And at my age I could not read it. He strongly urged us to remain on the streets rather than take the subway. He stated we should leave our valuables in the hotel room safe. We heeded his suggestions.

+ Friendly staff. good location. - Room was too small. no ironing facilites at all. having arrived from australia we needed to be presentable, but we were directed to a laundry some kms away to iron our clothes. an ironing board and iron from reception, or a laundry and ironing room would have been welcome.

+ the location is very easy to find