Casa Marcello Hotel Prague

( 4 stars , Prague , Czech Republic )

With its great location and lovely architecture one would think Casa Marcello the perfect place to stay in Prague. But having friendly, helpful staff is the heart of running a good hotel, and of providing a positive experience for guests. Sadly, Casa Marcello falls way short of the mark. Front desk staff are extremely rude and argumentative with guests. Most rooms are very plain and disappointing after seeing photos on websites. And don't think of asking for another room. Breakfast buffets were adequate, but serving staff were absent. If one waiter doesn't show up for work, the restaurant and terrace cafe shut down for the day and evening. This is very disappointing for those wishing a drink or coffee after a busy day of sightseeing. Cleanliness was acceptable, but not what one would expect of a 4 - star property.

I have really enjoed stay at the Casa Marcello,it is a lovely historical building with nice decorations in corridors.Staff really nice and friendly. Gym is not very big,but sauna is a nice plus.

this was a lovely peaceful hotel not far from the centre of the old town. the rooms were comfortable and quiet. the staff were competent, friendly and helpful. The breakfast room could have been bigger but the good breakfast more than made up for it. I wo

Nicely suited hotel. Several tricks disappointed me - one reason I've booked this hotel was that they advertised high speed WIFI on all rooms. However, they did not say they wanted to charge 10 euro per hour for it. Also, I've booked for a price in euros,E

My primary criticism is that the hotel needs an elevator. We were on the 3rd floor (4th by US terminology) and we had to lug our, unfortunately too heavy, bags upstairs ourselves. On the other hand, we had a suite with more room than we needed. The hot

While it could have been a nice stay at this modest hotel, the fact that carpeting, drapes and fabric covered furniture have not been replaced since the days when smoking was allowed made my visit very uncomfortable. Anyone with allergies to smoke...

After reading travel guides and web reviews, I was sure we had picked a winner, hence the great disappointment.

With its great location and lovely architecture one would think Casa Marcello the perfect place to stay in Prague. But having friendly, helpful staff is the heart of running a good hotel, and of providing a positive experience for guests. Sadly,...

I would highly recommend this hotel. My fiance and I traveled through Belgium, Czech Repuplic, Germany and France at the end of 2008 and this was one of our favorite hotels.

After reading travel guides and web reviews, I was sure we had picked a winner, hence the great disappointment. The locations is excellent, the exterior and public rooms are full of character but our room was small, dark and dingy and looked...