Holiday Inn Resort Penang

( 4 stars , Penang , Malaysia )

The whole extended family enjoyed our time in Penang immensely and have been recommending, not only Penang, but the Holiday Inn to all our friends.

The hotel was great we stayed on the tower side and had a lovely room with balcony but the food at breakfast was terrible but hey toast and coffee sets you up for the day. The staff were all great especially the room staff who came twice a day with towels/water/sundries and nothing was too much trouble. I had reservations when we arrived after some poor reviews but they were unfounded. Location is ok nice stroll to the hawkers market where food is excellent. Staff in reception always polite and helpful, restaurant staff especially Aldi very helpful and Tina was great and greeted everyone personally they soon got used to your name. I feel the poor reviews were unfounded and from people with expectations higher than their wallets as you get what you pay for. On price the cost of atying before the 6th Jan was double that to being there after we were there for 3 weeks so paid both the higher and lower price and got nothing different so this is a gripe but nothing else. Good hotel, pleasant staff, excellent service. Good relaxing time was had

My wife and I stayed 5 nights from our honeymoon at this hotel. It is not suitable for honeymooners. The pool is very small for the amount of guests and only a few amount of umbrellas are available near the pool area. Almost every time, we had to phone to the reception to bring the towels to our room since the housekeeping did not left any. The beach is not good for swimming and it is also not safe since there are many jet ski. The only good aspect was the location since at night there is the night market.Breakfast was overall good.

The beach at the Holiday Inn, Penang is very small but this does not stop a wide variety of jetski, paragliding, horseriding and beach buggy operators from plying their trade. This makes the beach very unsafe for children who just want to sit on the sand with their bucket and spade. Also, there is no zoned safe area for swimming so the threat of being hit by a jetski is omnipresent. All this means that 99.99% of the children play in the swimming pool which makes it very crowded at most times. I am a parent so I was fine with this. Couples and seniors may find it a complete nightmare. The best thing about this hotel is the staff who show genuine and heartfelt hospitality at all times. They are a credit to their employers. The hotel itself is okay and absolutely fine for a family holiday with lots to do in the immediate area and further afield. Speaking of which, do not miss the Botanic Gardens – a great setting for gentle strolls with lots of winding paths for the young ones to explore. Really great!"

Location was fantastic and water sports great, but I felt the hotel to be quite average. Service was a little slow, staff seemed not particularly attentive and the room/bathroom was mediocre. The best thing about this hotel is the location, which is spot on, so if you can get a competitive price, then it's worth a shot.

The bathroom kept having the flushing sound the whole day. I suspect the internal flushing system is faulty.

I really did'nt expect it to be like this.

I stayed at this hotel for four nights in august 2007. They upgrade my room to sea view when I found cockroaches in the room. The location and service were very good.

Good morning all, Your following is appreciated & thanks for you providing good an opportunity to inform you about my comment regarding Holiday hotel the others accommodations was very nice with my trips except this one…!! - There is no serving to unloading the bags from car or to. - The room you reserved was very small & really dark. - In general the service was very bad over there. - There is a bad group team are working in the Hotel As we know the Holiday hotel is international not locally. Thanks. "

The hotel has agerat entrace and sea view, but The room is ok and the bathroom not agood. It need to be look at for better cleaning.