Atlas Airport Hotel

( 3 stars , Casablanca , Morocco )

Fair for Price, Better information on Airport Bus Service would help

It was absolutely filthy. One of the worst rooms I have ever stayed in. They have not cleaned the bathroom floors or shower in years. They didn't even have a towel in the bathroom. Everything was broken, I was sure we would come home with bugs in our bags. It has fancy photos and high price tag, but if at all possible, do not stay at this hotel.

Organization at the rezeption with booking,payment and allowance for the breakfast was a desaster. Service in the restaurant completley unprofessional and very slow. There was no bed for the child available, even it was booked. One of the two rooms we booked was smelling. Hotel is by far too expensive for the value you are getting. With a proper management it would have the premesis to become a good business hotel. There is no hotel better located to the airport. Overall it was the worst hotel of my two weeks round trip through Morocco.

The rooms are good, but the bathrooms had one towel only, even in the double room. The breakfast was included, in theory, but I had to pay 75 dirhams extra for our 3 breakfasts. Nobody explain us why?. Moreover, this ammount cannot be payed at the Reception nor using a Credit Card, but in the Restaurant and in cash. If you arre arriving late at the hotel and has not got local currency yet as happened to us, how can the costumer pay? The hotel has a free shuttle to the airport every 30 minutes and viceversa, but this range is not exactly this and some probles for the travelers in transit to other destinations could be arisen. Moreover, the shuttle stop is not indicated in the airport. Even asking to the Information desk at the airport, it is very difficult to find. Thus, if the shuttle is not at the stop when you arrive and you do not find the stop, you will take a taxy very probably, paying about 200-250 dirhams.

WARNING: DON'T STAY HERE !!!! - Way to expensive for what they offer - Breakfast is very simple, total rip-off for the price they ask. Again almost no service. If you ask something they say to pick it up, but then never come back. - Administration also seems to be big mess. So don't forget a copy of your voucher - Service bad. Staff unfriendly, dull and not willing to help. And if they promise something, don't expect it to really happen - They have free half hourly bus service to airport. Full is full. Only after getting very angry, they sceduled a extra ride. I would say, just stay in Cassablanca. Much cheaper, better and less likely to miss flight - Pool looks nice, but too cold

The position of the hotel is very convenient, being the only airport hotel for Casablanca, and nearby, but not noisy. The shuttle service is good, although the stop should be posted. The room was disappointing.although quiet, size good and bed comfortable, but no bath towels, the bath mat was ragged, the room dirty dusty and crumby. The reception had it cleaned within the hour. The restaurant food was fine, but the bill was twice presented inaccurately (too high). leading to no tip for the waiter. The breakfast, booked online, was OK but minimal, and if there was a chance to use thew breakfast buffet for extra payment noone informed me. Altogether, a promising hotel let down by a failure to check cleanliness and quality of the room and poor staff management. though reception staff and porters were very nice. Same experience last time I stayed there - dirty room and bill problem in restaurant. Morocco is a wonderful country, and this introduction to it lets it down. Altough this review amy not be published, I would urge the owners/managers of the hotel to consider my remarks.

The Atlas Airport was very good and we enjoyed our stay there very much. Thank you

The room was filthy. The hotel staff were unhelpful and rude. The lunch buffet was a joke, I would not feed my dog the food they served. There was no drinking water in the room, the only place to buy this was from the resturant at $5.00 usd for a 1.5litre bottle, basically theft!! This is the 2nd time I have stayed at this hotel, and stayed several times at other locations in Morocco, needless to say I will never travel through Morocco again for business or any other reason!!!

The Food was very poor and we asked for a very important wake up call which never happened. There appeared to be doormen but they didn't assist in opening the doors or help us with our luggage in to our hotel or to the coach when we left.

The facilities and amenities were OK, except that they had run out of wine at the restaurant. The worst of all was that the bed sheets were not clean, they hadn't been changed! And the bathroom lacked bath towel.