Recently arrived from a stay at the Sheraton Nassau Beach. As an SPG Corporate Preferred Member I was shocked by the terrible service and overall standards at this hotel. I arrived in my room which the front desk individual stated had a great view of the Ocean. My view was of the other half of the hotel and a partial pool view. I checked into our room and what was the first thing I saw, a dirty bathroom door with a stain on handle and door panel. Upon entering the bathroom 3 of the 4 light bulbs were out. I called down to the front desk, they indicated I could have the room re-cleaned or wait two hours for another room. I checked in at 2:30, our room was guaranteed by 3PM so I told them to come fix the bathroom. Once the lights were working and the bathroom cleaned I saw bugs in the sink which I asked the cleaning lady to also clean, which she gave us attitude about stating she just cleaned the room. Thinking my problems were over I went to the pool and ordered some food Dolphin Grill. The chicken sandwich I ordered (Jerk grilled chicken) came out partially raw. I sent it back and got it back burned. I also request a drink which came after the chicken sandwich was re-cooked and mostly eaten. That evening I requested foam pillows as I am mildly allergic to feathers. Once I got back three hours later still no foam pillows, I was so tired I just slept on the current pillows. The next day I requested my linens changed and my foam pillows. I looked at the new linens only to find a large stain. We called for the cleaning lady to come back and she rudely exclaimed that she already changed the linens. She was upset that we made her come back, once we showed her the large stain she just brushed it off like she was not responsible for checking the sheets. At 6pm still no foam pillows, so I called again, which I finally got an hour later. Upon returning late in the evening after diner (11PM) I walked into my room to find a white box delivered to me.

The room was comfortable but common area especially the hall way to the room need improvement. It felt like we were going into the service area or back room. People staying there were noisy at night. creaming to other side of balcony.

This hotel lived up to what I've come to expect from the Sheraton name. Tasteful and elegant design, welcoming lobby and very professional and friendly staff. The room was very comfortable and exactly what we needed after an early morning flight to Nassau before leaving for the outer islands the next day. Given our short stay, the resort fees were a surprise and a disappointment. We never used any of the common facilities and we've never been hit up for other fees for undefined services before.

The front desk was very helpful and faxed my document for me free! I like that Starbuck's was available in the rooms. Not sure I like the automatic bellboy charge and $15/day maid service; but then the airlines have increased their prices too. The rooms were clean and though large I found easy access to the beach outside. I think the café could have lowered their prices, hence gotten more business. Coffee was overpriced.

Modern hotel with tons of amenities. Beach is beautiful and convenient. Food is great. loads of activities for family. If you don't want the craziness that paradise island can be, stay here.

Beautiful hotel. Not such a great neighborhood as it is away from everything. The rooms are very nicely appointed. There was only one elevator in service so there was a lot of walking to do to get back and forth from the room.

Being off season the hotel was only 50 percent full, and was way overpriced. Above that, can get away with a resort fee just because its considered a resort. This hotel and resort do not belong in one sentence.

Need to refresh (decoration) and paint everywhere.

I hated to stay in this hotel. When we reached, we had to wait over an hour before we could check in. Staff is not at all courteous and helpful, my room was not clean enough, the AC was not working. I asked for change of room or someone to fix AC to no avail. The resort doesn't offer much, even the chairs on beach were not provided with umbrellas. The towels hut were always out of towels. The resort fee of $15 a day per person was not worth it because it had nothing to offer. Very bad experience. We are glad we end up spending most of our time at Atlantis to make us feel better. Wyndham is big no for future.

Beautiful facility but be aware there are quite a few extra charges not covered in your room cost.

This hotel is a budget hotel. The property is extremely old and in need of complete updating. The staff is friendly and accommodating. Rooms are small, with tiny bathrooms. Onsite restaurant serves breakfast, lunch and dinner. Food was very tasty, however, service is extremely slow. The hotel is located across the street from a public beach, within walking distance to downtown shopping (Straw Market) and dining. The famous Fish Fry eateries are also within walking distance. My overall experience with this hotel was fair to good. I would only stay at this hotel again if I was traveling with a small budget. This hotel is good only if you are interested in a cheap hotel without many amenities.

This hotel is situated well enough in the center of town; you can walk to Bay Street, US Embassy, McDonald's, easy. It's by the main road which makes transportation accessible. Clean enough hotels - lobby, main areas. Hospitality is average to above average. The elevator works a bit slow. Rooms are quite acceptable, has a small refrigerator, no microwave, clean bathroom. Overall, quite ok, except for a mandatory $10/per person/day fee for maid service, etc. I would rather they incorporate that in the main fee, that way they do not inadvertently market themselves lower in value, which for me is a bit misleading.

The palm hotel is perfect if you like lime green, bad food, easy access to drug dealers, snippy staff & noise. Have fun!