Hy I went to the Abba Hotel for one night on feb,6 in a Tripple room with my daugther and my soon, both adult teenager. The room was as expected with 3 beds, clean and big. Bathroom with all what we need and all was working , very clean , hot water . Breakfast with some flavour of spain, very large buffet top quality, and fresh fruit and fresh meal. Everything for starting a good day. Can be booked without problem. And team helpfull, and cool. Payment done by voucher. No issue. Advice take the tube until "Gloucester Road " better as Kesingston. Marcel , From Switzerland

Our family of 6 stayed here in summer 06 for 2 nights during a weekend trip to London. We stayed shortly before or just as the hotel was changing names. We had two triple rooms with no A/C but fans were provided. We had no issues with our rooms as they were large and comfy (enough). Breakfast was extra and was pricey. We arrived at breakfast about 10 minutes after start time yet most things were not yet laid out for the guests. It seemed quite disorganized. Checkout was slow and the staff had trouble figuring out how to run our credit card (or something). I think we also paid for bag storage (per bag fee) which would have been complimentary in other similarly priced hotels. Not the best...next time we stayed at the Langham which was awesome!

Never go to the abba queens gate, one of the worst in London!!

As we entered the hotels reception area the smell of stale cigarette smoke was dreadful. We had two rooms, both large and satisfactory except they smelt worse than the reception area. We complained, were given alternative rooms but they smelt the same as the first rooms. Beds were huge and comfortable, good linen and good bathroom facilities. The breakfast was lovely, with a large choice. It is such a shame that the hotel lets its self down. The soft furnishing and the walls need a thorough cleaning to rid the place of the ashtray aroma. We only stayed one night so we decided to put up with it. I think this a problem not envisaged when the no smoking ban started as people obviously disregard it and carry on lighting up in hotel bedrooms. Before the ban you could ask for a non-smoking room.

We arrived thinking we were staying at a 4 star hotel. What a joke on us! Staff totally unwelcoming. Corridor and room had a horrible smell. Still it was only one night. THEN found you had to pay £2,00 to use the room safe (first time ever come across this). The noise when trying to sleep was terrible. Footsteps thundering around our room, banging and loud talking. There didn't seem to be any sound insulation for our room at all. Couldn't believe a 4 star hotel in London didn't have a dining room for dinner - only for breakfast (another £15.00 per head - we waited to get to a local cafe). I wouldn't go to this hotel again if it had the last bed in London - I would rather sleep in Hyde Park. Who issued 4 stars?