The receptionist located the wrong room for hotel occupant's name (incident happened on Thurs, 18th Oct during 5.45 pm - 6 pm) when guest approached the receptionist for contacting the guest of this hotel occupant; the guest for the hotel occupant was told that the hotel occupant is not in the room as there is no reply from the room. Fortunately the guest decided to wait, and had to wait for more than one hour in the hotel lobby, where after about one hour, to his surprise, the person he wanted to meet (the hotel occupant) came down .. the hotel occupant, together with his family, was very much in the room of the hotel since 5 pm waiting for the guest, but DUE to RECEPTIONIST's worng tel call, guest could not alert the hotel occupant at all for more than one hour ... VERY POOR service standards indeed ... one should not rely on such hotels for specially important and critical business ...

Overall the hotel is nice and have a very pleasant environment. However, the front counter service and the bellboy service are very poor and the staff are rude to the customers especially we tourists from the way they speak to us that indicate they show no respects for their customers. A lot of improvement shall be done.

Yes, the shuttle bus to the Orchard Rd, stopping in front of the DFS store is a great convenience.

wonderful experience.it was one of d best hotels i hv seen u know y because v r indians nd v hv never seen ne good hotels in our bloody life

The Copthorne Orchid provides top-rate accomodations at a reasonable price. Located in a residential area, the hotel is spacious and quiet. To access Orchard Street, there is a free shuttle as well as taxis. Rooms were to our liking and the hotel amenties (including multiple restaurants, koi pond, spa, pool, and fitness center) were impeccable. The spa was very reasonable (believe an hour massage was roughly $30 USD) and a great addition to my trip. Great staff too!

- Excellent Hotel, Friendly & Professional Staff